Terms and conditions

By booking or taking part in any of our services you accept these terms and agree to be bound by them, together with any rules or guidelines given for the activity you book. If you do not accept them, please do not book our services.

Overview

These terms govern the agreement between the provider, Geiranger Adventure AS (org. no. 995244802), trading as Excursions.no ("we", "us", "the provider"), and the customer. "Service" means any product, tour, excursion or activity offered and delivered by Excursions.no or Geiranger Adventure AS.

Some tours on this site are provided by our sister company Excursions4u AS (org. no. 926038915), and the others by us, Geiranger Adventure AS (org. no. 995244802), trading as Excursions.no. The booking page and your booking confirmation show which company provides your tour: "Geiranger Adventure AS" or "Excursions.no" means Geiranger Adventure AS, and "Excursions4u" means Excursions4u AS. You book the tour with that company, and these terms apply to it in the same way.

Our obligations

We provide our services in good faith and to the best of our ability, and we aim, wherever possible, to deliver each activity as it is described.

Your obligations

• You pay the full price agreed for the activity you book.
• You arrive on time at the meeting point and time given when you booked, and keep to the times set for stops and breaks during the activity.
• If you miss the transport at the start of the activity, or during it, because you are late, you cannot make any claim.
• You are responsible for your own belongings at all times during the activity.

Bookings and payment

Our services can be booked online and in person. Prices shown on our website are final and may differ from the prices at our sales points and ticket offices. We may change prices without notice; this does not affect your statutory rights or the obligations in these terms.

Please note that credit card payments for Geiranger Adventure AS (dba Excursions.no) are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). Therefore, TREKKSOFT will appear as TREKKSOFT TOUR BOOKING on your credit card statement for the payment of this booking. The domain where you enter and process your payment is owned and operated by TREKKSOFT. Please send an email to support@payyo.ch for all inquiries regarding your credit card payments and chargebacks.

Changes and cancellations by us

We may change, delay or discontinue a service, or any part of it, at any time without prior notice. We may cancel a departure if it has not reached the minimum number of participants.

We may also delay, change or cancel a service because of circumstances beyond our control (force majeure), such as natural disasters, epidemics, strikes, road incidents or heavy traffic, war or similar events. Claims about a change to the itinerary made during a tour because of force majeure are not accepted. If an excursion cannot run as normal because of external causes, we will run an alternative itinerary.

Refunds

Tickets booked online are refunded:

• if the minimum number of participants needed to run the excursion is not reached;
• if, before the tour starts, our staff cancel the activity because in their judgement it is not safe for the participants, for example because of the weather;
• if we cancel the tour before it starts because of force majeure or for technical reasons.

If we cancel, we will tell you as soon as possible, and you can choose a full refund of the price you paid or a place on another departure, if one is available. A refund is the full extent of what we pay: no compensation is paid on top of it.

A delay or a partial change to a service does not give a right to a refund.

If the description of the tour you book offers free cancellation up to a set time before departure, you can cancel free of charge until then.

Lost or damaged items

You are fully responsible for any loss of or damage to clothing or personal belongings during an activity with us, and we do not accept claims for it. Any cost of returning lost-and-found items to their owner is paid by the owner.

Disclaimer of liability

By booking an activity with us you accept the risks that are part of it. You are responsible for judging whether your physical, emotional and mental condition is suited to the activity you choose.

Our staff check that the equipment for an activity works and is in good condition before the activity starts. From the moment it is handed to you until the activity ends, you are responsible for keeping it in the condition you received it in. The cost of repairing or replacing equipment damaged through mishandling is paid by you.

Intellectual property

Our website and its content, including texts, logos, photographs and files, are protected by copyright and other intellectual property rights that we own or are licensed to use. Copying or reproducing content from our website for commercial use without permission is prohibited.

Links to other websites

Our website links to other websites, for example our social media pages. We are not responsible for the content, security or privacy policies of third-party websites. When you follow a link to another website, the terms of that website apply.

Complaints

Complaints about a service must be made straight away, on the spot, to our local representative. Otherwise you lose the right to complain.